“It is hard to be convincing when talking about business philosophy and intangible value. Pretty words are often just that – pretty words, marketing fluff, something you are expected to say. Be that as it may, to us this is the most important page of the Real Estate Intelligence Agency’s website. What we try to describe here is what we strive to accomplish beyond anything else we do as a business – The Smart Move Guarantee. So, read on, and if you like what what we are saying, give us a call! We would love to have your business.”
– Mikko Jetsu, REIA Owner
Our Smart Move™ Guarantee
We want to be the last real estate agency you will want to work with, so we focus on creating a customized service experience by doing the right things.
We PROMISE:
- You will always have direct cell phone access to the owner – (256) 682-0383 – and we will communicate with you as soon as possible.
- If communication is not immediate, we will apologize and provide a good reason for the delay.
- We will make it a priority to address all your needs as quickly as possible.
- We will treat you with respect and care, knowing you are the only reason we are in this business.
- We will be strategic, flexible, creative, and responsive in all our work.
- We will remain grateful for the work you have granted to us.
- You will always, without any doubt, want to work with us again, because you know we put our heart and soul into doing a good job for you.
We PROMISE NOT to sacrifice service by creating a cost-saving bureaucracy that shields us from ever talking to you often or in person or prevents us from doing all we can for you.
Our Approach
The basis for our engagement with you as a client or a customer is always determined by the contractual relationship we have with you within the context of Alabama Real Estate Law guidelines.
What differentiates us from other firms is our approach:
- Back-to-Basics Professional Services: Our clients are important to us, and we always remember we are here to work for you.
- Strategy Driven Approach: The importance of understanding “who you are” and “what you do” helps us align our service offer to match your needs. Clearly understanding “what it is you wish to do” and “why you wish to do so” helps us focus on solving the right problem with the right kind of service.
Our Perspective
We believe that at heart, REIA is a professional services company. Our guiding strategic intent is to customize our interaction with you. We are dedicated to monitoring and evaluating constantly-changing industry trends and market opportunities to properly inform our clients of the reality of conditions and how they may affect their situation.
We focus on:
- Providing service, not logistics savings to our company or our agents.
- Finding ways to analyze and evaluate real estate technology products to offer a clear understanding of the feature-benefit set offered to the marketplace.
- You, to find innovative and differentiated solutions.
Our Principles
We know that client relationships are maintained long-term by delivery of superior professional real estate services, and are made possible by outstanding personal and professional abilities and integrity.
Therefore, we will:
- Never stop learning how to improve in our craft.
- Provide professional real estate services to our clients honestly and in good faith.
- Answer questions from our clients promptly, completely and accurately.
- Keep confidential any information gained in confidence, unless disclosure is: required by law, or duty to a client, or the information becomes public knowledge, or disclosure is authorized in writing.
- Treat our peers and competitors in the industry with respect and care.
- Exercise all reasonable care and skill in everything we do.
